Meet Our Experts

“When I teach a class, my most important role is to facilitate conversations between you and your classmates so you can share real-life experiences and gain perspectives from different markets. My goal is that you not only learn something new and relevant to your role, but that you also take away ideas and inspiration to improve your performance — and the performance of your organization.”

“While my courses provide technical knowledge, my most important job is to really listen to your questions and concerns so I can understand the underlying challenges you’re facing. I hope you leave my classroom knowing that the best solutions and processes come from critical thinking, diverse viewpoints and consumer-centered decisions.”

“My goal is to foster a learning experience where you’ll genuinely enjoy learning about the different aspects of the payments business while engaging with me and your peers in a dynamic, open and interactive way.”

“The best teacher is one who inspires. My hope is that you gain more than technical knowledge from my courses — I hope you gain an inspiration to work with love.”

"My goal is help Visa clients succeed by creating energizing, engaging learning experiences. Using real-world examples and challenges, I strive to give our clients the tools to creatively solve problems, maximize the value of working with Visa and deeply understand the evolving world of payments."

“When you attend one of my courses, you’ll gain a clearer awareness of Visa products, services and systems so you can help your business improve efficiency and reduce risk. I’ll help you grow your career by giving you a better understanding of the best way to work with Visa and how you can benefit from the evolving digital ecosystem.”

“My goal is to provide you with valuable, proven and usable insights so that when you leave my classroom, you’ve gained knowledge and understanding that is both relevant and has practical application.”

"Payments is a dynamic and growing industry, and success is built on the basics. My introductory courses are designed to ensure you have a strong understanding of foundational basics that you can apply in your everyday work."

“My goal is to challenge people to take their dispute resolution skills to the next level. I empower them to apply the knowledge they gain from our courses to make positive changes in their role, their organization, and ultimately, their career.”

"When you attend my course, I would like you to gain a deeper understanding of debit, a payments product that continues to show significant success in competing for cash and check spend. After covering the basics – the market landscape, debit user characteristics and issuer business case, I will leave you with some best practice recommendations for accelerating growth in your own debit portfolios."

“I am passionate about the payments industry and its evolving technological challenges. When I’m teaching a course, I believe in making learning a fun experience, sharing my knowledge in a clear and simple manner and providing practical examples to give you the necessary tools to resolve disputes efficiently and with integrity.”

"I hope that you’ll walk away from the courses I teach with a better understanding of what goes into the construction of tools used for credit risk management, because they play such an important role for issuers. With this knowledge, you’ll be more likely to embrace and leverage the tools within your business, which should boost the profitability of your credit card portfolio."

"As your trainer, my goals include giving you critical knowledge about Visa’s business, systems, rules and dispute resolution process, as well as helping you develop a skillset to apply what you’ve learned and achieve greater success in your role."

“Detecting and preventing fraud threats is critical to your organization’s success. My goal is to provide you with a solid foundation in risk management principles and an understanding the importance of good risk governance in an open classroom environment where you can share best practices with peers from around the world. I hope you’ll apply your new knowledge and skills to make changes that will optimize your risk management strategy.”

“When you take one of my courses, my hope is that you gain a better understanding of the anatomy of a fraud event and the best ways to proactively protect your organization before it suffers any losses.”