Dispute Resolution
Dispute Resolution

Best Practice: Merchant Credit for Acquirers and Issuers

Overview
ondemand_video
Type Self-Paced
topic
Topic Dispute Resolution
assignment
Level Introductory
Duration Less than 1 hour
Language English
Special Offer After you view the course, join us for the Ask the Experts – VCR Hot Topics, live online question and answer session.

Understand key best practices for accepting or processing disputes related to merchant credits throughout the dispute cycle.  For example, an increase in Arbitration case filings from acquirers regarding fraud and authorization categories for the full transaction amount occurs when merchants issue a partial credit. This quick course addresses specific examples occurring today and best practices to consider.

1-course, 5 minutes


Key Topics:

  • Working with merchant credits

  • Verifying credits and reversals

Who Should View

Dispute Resolution Managers and Dispute Analyst