Dispute Resolution
Dispute Resolution

Best Practice: Understanding Fraud Dispute Paths

Type Self-Paced
Topic Dispute Resolution
Level Introductory
Duration Less than 1 hour
Language English
Special Offer After you view the course, join us for an Ask the Experts – VCR Hot Topics live online question and answer session

Issuers, do you want to know why your disputed transaction was processed under an incorrect fraud dispute condition? Acquirers do you want to learn how to respond to an issuer’s dispute? This quick course suggests simple steps that Issuers can take to ensure your fraud disputes are processed correctly, and how you can avoid having the dispute go down the wrong fraud dispute path.

1-course, 10 minutes

Key topics:

5 rules to follow when processing a fraud dispute

Who should view

Dispute Resolution Managers and Dispute Analysts