Payments Landscape
Payments Landscape

Innovation Series: Trends for Issuers and Merchants during COVID-19 (replay from August 2020)

Type Self-Paced
Topic Payments Landscape
Level Introductory
Duration Less than 1 hour
Language English

The impact of COVID-19 is being felt throughout the global economy as consumers continue to adjust to a new way of life and reevaluate their spending behaviors. Both merchants and issuers have been responding swiftly to these shifts in consumer needs and mindsets.

This webcast is a recording of a virtual course session held on August 26, 2020. In this recording, Visa’s Innovation and Design team will cover relevant trends in merchant and issuer responses to COVID-19.

Public health realities and the sudden change in consumer mindset have challenged the business viability of merchants across the globe. Merchants have had to adapt quickly to the change in consumer spending. In the first half of this recording, we’ll investigate how merchants are reevaluating their business models and strategies to best serve and communicate with consumers.

Issuers, on the other hand, have attempted to respond to the current situation proactively with consumer messages that educate and equip their audience with the knowledge and tools needed to manage their finances. In the second half of this recording, we’ll cover key messaging, communication methods and changes to products and procedures from issuers in the United States.

As a valued Visa member, this recording is available to you at no additional cost.

Key topics:

  • Merchant response:
    • Health measures for consumer shopping
    • Key messaging for consumer engagement
    • Shift to digital
    • Strategic reprioritization
  • Issuer response:
    • Card holder communication
    • Card program changes
    • Fraud prevention
    • Financial assistance to consumers
    • Charitable giving

Who should attend:

Clients interested in understanding how merchants and issuers are responding to COVID-19.

Important note:

  • You’ll need to log in and enroll in the course to view the recording.