Are you ready to take your disputes experience to the next level? Becoming proficient as a dispute analyst and managing the complexity of the dispute resolution process take a deeper level of understanding of the rules and requirements. During this four-day (3.5 hours each day) advanced-level virtual course, you’ll take a closer look at some of the challenging dispute resolution cases facing senior dispute analysts and managers. You’ll also practice and gain confidence in your case evaluation skills, share experiences with your peers, discover best practices, and make final rulings in accordance with Visa rules.

• What is your role as a senior dispute analyst?
• My most challenging dispute case: Several senior analysts share a challenging case they have evaluated
• The importance of case evaluation
  • Best practices
  • Case study activity
• Fraud and authorization
  • Conditions review
  • Fraud case study activity
  • Compelling evidence activity
  • Authorization case study activity
  • Best practices
• Processing errors
  • Conditions review
  • Scenario activity
  • Best practices
• Consumer disputes
  • Conditions review
  • Case Study activity
  • Best practices

• Pre-arbitration and arbitration
  • Timeline
  • Filing procedures review
  • Best practices
  • Reasons for continuing a case
  • Case study activity
• Pre-compliance and compliance rules
  • Overview
  • Visa's 2019 case volumes
  • Case study activity

• Capstone exercise

• Dispute resolution managers and senior dispute resolution leads/supervisors
• Additionally, we highly recommend that anyone pursuing the Visa Dispute Resolution Professional Certification attends this course as part of their overall preparation

• All course sessions are listed in Pacific Time (PT). To convert to your time zone, click the clock icon next to the session listing.
• This course includes breakout rooms. In order to participate in the breakout rooms it is critical that you be able to view the presentation and have audio capability, including a microphone.
  
• Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.